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ELLE MÍ respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and share personal information when you visit www.ellemistudio.com, create an account, place an order, contact us or otherwise interact with ELLE MÍ.

 

WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?

The data controller responsible for processing your personal data is:

BULGARIA OIL 2020 Ltd.
Legal name: БЪЛГАРИЯ ОЙЛ 2020 ЕООД
UIC / EIK: 206202548
Registered address: 16, 18th Street, Evksinograd Area, Primorski District, 9000 Varna, Bulgaria

Trading under the brand ELLE MÍ.

Contact details:

Email: ellemi.official@gmail.com
Phone: +359 876 767 090
Website: www.ellemistudio.com

 

PERSONAL DATA WE MAY COLLECT

Depending on how you interact with our website, we may collect the following categories of personal data:

Identity and contact information

  • first and last name;

  • email address;

  • telephone number;

  • billing address;

  • shipping address.

Order information

  • products purchased;

  • order number;

  • order history;

  • purchase amount;

  • delivery information;

  • returns and refund information.

 

Payment-related information

Payments are processed through third-party payment providers such as Stripe.

ELLE MÍ does not directly store complete payment card numbers or CVV security codes.

We may receive limited payment-related information such as transaction status, payment method, payment identifier or partial card information where necessary for order management.

 

Technical information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • website activity;

  • pages visited;

  • approximate location derived from technical information;

  • cookie identifiers.

 

Communications

If you contact us, we may process information contained in your emails, messages, contact forms or other communications.

 

Marketing information

If you subscribe to our newsletter or promotional communications, we may process:

  • email address;

  • marketing preferences;

  • information regarding interaction with marketing communications.

 

HOW WE COLLECT PERSONAL DATA

We collect personal information when you:

  • place an order;

  • create or use a customer account;

  • subscribe to marketing communications;

  • contact us;

  • complete a form;

  • request a return or refund;

  • browse or interact with the website;

  • provide information directly to us.

Certain information may also be collected automatically through cookies and similar technologies.

 

WHY WE PROCESS YOUR PERSONAL DATA

We process personal information only where there is a lawful basis to do so.

This may include:

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Performance of a contract

We process your personal information in order to:

  • process your order;

  • receive payment;

  • arrange shipping and delivery;

  • provide order updates;

  • manage returns and refunds;

  • provide customer support.

Legal obligations

We may process and retain certain data where required for:

  • accounting;

  • taxation;

  • financial reporting;

  • fraud prevention;

  • compliance with applicable laws and regulatory obligations.

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Legitimate interests

Where appropriate, we may process data for legitimate business interests, including:

  • maintaining and securing our website;

  • detecting fraud or misuse;

  • improving our services;

  • handling customer enquiries;

  • understanding the performance of our website.

Where we rely on legitimate interests, we consider whether those interests are balanced against your rights and freedoms.

 

Consent

Where consent is required, we may process personal data for purposes such as:

  • marketing communications;

  • optional analytics cookies;

  • advertising or marketing cookies.

You may withdraw your consent at any time.

 

PAYMENTS

Online payments are processed through Stripe.

Stripe may process personal and payment information in order to complete your transaction, prevent fraud and comply with legal obligations.

ELLE MÍ does not directly store complete card information.

Stripe processes information in accordance with its own privacy practices and policies.

 

WIX

Our website is built and hosted using services provided by Wix.

Wix may process technical, operational and customer information in connection with hosting, website functionality, security, e-commerce and other services used by ELLE MÍ.

Wix acts in accordance with its own contractual and privacy obligations.

 

DELIVERY PROVIDERS

Where necessary to fulfil an order, we may share relevant personal information with couriers, postal services or other delivery providers.

This may include:

  • customer name;

  • delivery address;

  • telephone number;

  • email address;

  • information necessary for delivery.

We only provide information reasonably necessary for fulfilling the delivery.

 

OTHER SERVICE PROVIDERS

We may use third-party providers to support the operation of our business, including:

  • website hosting providers;

  • payment processors;

  • delivery providers;

  • accounting providers;

  • IT and security providers;

  • email and communication providers;

  • analytics providers;

  • marketing providers.

These providers may process personal data only where necessary for the relevant service and subject to applicable data protection requirements.

 

MARKETING COMMUNICATIONS

We may send marketing emails or promotional messages where you have subscribed or where another lawful basis permits us to do so.

You may unsubscribe at any time by:

Withdrawing marketing consent does not affect the processing of your information for orders, legal obligations or other lawful purposes.

 

COOKIES

Our website uses cookies and similar technologies.

Some cookies are necessary for the operation of the website, while others may be used for functionality, analytics or marketing.

Where required, optional cookies are activated only after you have provided consent through our cookie consent system.

You may change or withdraw your cookie preferences.

For more information, please read our Cookies Policy.

European Commission guidance emphasises that rejecting optional cookies should be as easy as accepting them.

 

INTERNATIONAL DATA TRANSFERS

Some of the service providers we use may process data in countries outside the European Economic Area.

Where personal data is transferred internationally, appropriate legal safeguards will be used where required by applicable data protection law.

These safeguards may include adequacy decisions, standard contractual clauses or other legally recognised transfer mechanisms.

 

HOW LONG WE KEEP PERSONAL DATA

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

  • the duration of our relationship with you;

  • order and transaction requirements;

  • accounting or tax obligations;

  • legal limitation periods;

  • fraud prevention and security needs;

  • the existence of legal claims.

Where data is no longer required, it will be deleted or anonymised where appropriate.

 

DATA SECURITY

We take reasonable technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, alteration, disclosure or misuse.

Our website and payment services use security technologies designed to protect information transmitted online.

However, no internet-based system can guarantee absolute security.

 

YOUR DATA PROTECTION RIGHTS

Subject to applicable law, you may have the right to:

  • request access to your personal data;

  • request correction of inaccurate information;

  • request deletion of your personal data;

  • request restriction of processing;

  • object to certain processing;

  • receive your personal data in a portable format where applicable;

  • withdraw consent at any time;

  • lodge a complaint with a competent data protection authority.

GDPR expressly provides rights including access to personal data and information about how it is processed.

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REQUESTING ACCESS, CORRECTION OR DELETION

To exercise a data protection right, contact us at:

ellemi.official@gmail.com

We may need to verify your identity before responding to a request.

Certain personal information may need to be retained even after a deletion request where retention is required by law, including accounting or tax requirements.

 

CHILDREN

Our services are not specifically directed at children.

We do not knowingly seek to collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us.

 

THIRD-PARTY LINKS

Our website may contain links to external websites.

ELLE MÍ is not responsible for the privacy practices, security or content of third-party websites.

We encourage users to review the privacy policies of external websites before providing personal information.

 

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable laws.

The latest version will always be available on this page.

 

CONTACT US

If you have questions about this Privacy Policy or the way we process personal information, contact:

ELLE MÍ / BULGARIA OIL 2020 Ltd.
UIC / EIK: 206202548
Registered address: 16, 18th Street, Evksinograd Area, Primorski District, 9000 Varna, Bulgaria
Email: ellemi.official@gmail.com
Phone: +359 876 767 090

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